FAQ

We’ve gathered answers to the most common questions about our products, orders, and policies. If you don’t see your question here, please reach out to our team at 📧 support@monarchhome.com

Products & Materials

Q: What are your towels made from?
Our towels are crafted from 100% long-staple, ring-spun cotton for exceptional softness, durability, and absorbency.

Q: Are your towels pre-washed?
Yes. Our towels are pre-washed to minimize shrinkage and maximize softness right from the first use.

Q: Will the color fade over time?
With proper care, our dyes are designed to stay vibrant. Avoid bleach and harsh detergents to preserve color.

Orders & Shipping

Q: How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–6 business days, depending on your location.

Q: Do you ship internationally?
Currently, we ship within [Your Country] only. We’re working to expand international shipping in the near future.

Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused and in its original condition. Please see our [Returns Policy] page for details.

Q: Can I exchange for a different color or size?
Yes. Exchanges are processed free of charge within the 30-day return window.

Care & Maintenance

Q: How do I keep my towels soft?
Wash with mild detergent, avoid fabric softeners, and tumble dry on low. Adding a small amount of vinegar in the rinse cycle can help maintain softness.

Q: My towel feels less absorbent, what can I do?
This can happen with detergent or fabric softener build-up. Try washing with vinegar (without detergent) to restore absorbency.